Skip Navigation

Help Page

This HELP page contains a variety of topics to assist with both technical and embroidery issues. Browse through the topics below. If your question is not addressed on this page, then please contact us by email. The email address is [email protected].

Signing in and Profile Options

Downloading Instructions

Ordering Designs

Zipped and Unzipped Designs

Choosing Design Sizes

Opening Designs on a Computer

Embroidery Machine Formats

Color Questions and Color Sheets

Sales & Special Offers

Uploading/Transferring to Embroidery Machines

Refunds and Exchanges

Machine Size and Stitch Count Limits


Stitching a Design: Troubles & Solutions