This HELP page contains a variety of topics to assist with both technical and embroidery issues. Browse through the topics below. If your question is not addressed on this page, then please contact us by email. The email address is [email protected].
Signing in and Profile Options
- I'm having trouble signing in
- I forgot my password
- How can I change or update my email address?
- How can I change my password?
- Instructions for setting hoop size in profile
- Instructions for setting a format in the profile
- Download Designs from Your Order History or Download Center
- Downloading from Order History and expirations
- Placing an order through the website
- Can Embroidery Library digitize for me?
- How are designs delivered?
- Can I get a disk, CD, or USB through the mail?
- Can I request a design to be added to the site?
Zipped and Unzipped Designs
Choosing Design Sizes
- Embroidery machine size and stitch limits
- Which size should I order?
- Exchanging designs for smaller sizes
Opening Designs on a Computer
- Tips for opening designs on a computer
- Opening with Wilcom's TrueSizer software
- Opening with Husqvarna 4D/5D software
- Opening with Bernina software
- Opening with Janome Horizonlink / Customizer
- Errors with PE Design / Palette
- Why do I see lines in my Embird software?
Embroidery Machine Formats
- Which format should I choose?
- How can I download a different format?
- A design isn't in my regular format. Why not?
Color Questions and Color Sheets
- Why do design colors look strange on the machine?
- What and where are the color change sheets?
- How do I use the Thread Exchange?
- How do I upload colors with Embird?
Sales & Special Offers
Uploading/Transferring to Embroidery Machines
- How do I put a design on a USB (PC)
- How do I put a design on a USB (Mac)
- Special USB instructions for Janome users
- My Brother/BabyLock machine won't read the design
- My Janome machine won't read the design
Refunds and Exchanges
- I ordered the wrong size. Can I exchange it?
- I ordered duplicate designs. Can I get a refund?
- I ordered something by mistake. Can I return it?
Machine Size and Stitch Count Limits
- List of machines, sizes, and limitations
- Splitting designs by size and multi-hooping
- Splitting designs by stitch count
- Tips for working with alphabets
- Single run vs. double run quilting designs
- What is an in-the-hoop design?
- What is a template and how do I make one?
Stitching a Design: Troubles & Solutions
- Checklist: Before embroidering a design
- Fabrics 101: Choosing fabric, designs, and stabilizer
- Resolving shifting, gapping, and misaligned stitches
- Tips for stitching complex, high-stitch designs
- Curing threadaches of shredding and nesting
- I'm having trouble with a design. What can I do?