If you don’t see download buttons when you go to an order page to download your designs, here are a couple of things to check:
- First, make sure you’re signed in to Embroidery Library, under the same account that you used to place the order. If you’ve accidentally signed in using a different email address, you won’t be able to download the designs. Get help signing in.
- If you still don’t see the download buttons after you confirm that you’re signed in under the correct account, try clearing your web browser’s cache and making sure your web browser is up to date. You can also try using a different web browser.
If you’re still having trouble downloading, send us a message and we’ll be glad to help!
