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Resolving transferring issues with Janome machines

If you try to send a design to your Janome machine, but the design doesn't display or you get an error message, check the following:

1. Design exceeds the size or stitch limit of the machine

If your machine is too small to accommodate the size of the design, or the number of stitches, then the Janome machine will give an error message. The error message usually references "damaged data."

Here is a list of Janome machines and stitch count limits. Compare your machine's limitations to the size and stitch count of the design. If the design exceeds your machine's capabilities, then you'll need to edit / split the design to comply. Or, in some cases we can exchange for smaller sizes; review this HELP topic for more details.

Machine Name   Size in Millimeters   Size in Inches   Stitch Limits
Janome 15000   230 x 300 mm   9.1" x 11.8"   200,000
Janome 12000   230 x 300 mm   9.1" x 11.8"   99,000
Janome MB4   240 x 200 mm   9.4" x 7.9"   200,000
Janome 11000   200 x 200 mm   7.9" x 7.9"   99,000
Janome 10000, 10001, 9700   140 x 200 mm   5.5" x 7.9"   64,000
Janome 500E   200 x 280 mm   7.9" x 11"   unknown
Janome 300E/350E   140 x 200 mm   5.5" x 7.9"   64,000
Janome 200E   140 x 140 mm   5.5" x 5.5"   50,000
Janome 9900   170 x 200 mm   6.7" x 7.9"   200,000
Janome 9500   140 x 200 mm   5.5" x 7.9"   50,000
Janome 9000, 5700   90 x 125 mm   3.5" x 4.9"   28,000

2. Flash card or USB isn't formatted / design not in proper subfolder

Most Janome machines take a flash card or USB device. Format the device on the embroidery machine; instructions may be in your user's manual. Formatting the device creates a folder structure on the device. When unzipped JEF files are placed in the proper folder / subfolder, the Janome machine can read the design.

Janome has published an excellent guide for their machines and required folders and subfolders. Click here to download the guide.

Also, Janome has an excellent online forum It's free to join and participate:

If the above tips don't resolve the problem you're having, please let us know. Send a message to [email protected] and include:

- your order number
- the design that you're working with
- type of Janome you have
- a description of the problem

Please include all of the information requested so that we can help you troubleshoot the issue.

If you have questions about the above, let us know! Send an email to [email protected].