I'm having trouble. What can I do?

If you're having trouble with a design, let us know! Send an email to [email protected], and include things like your order number, the design name, and a description of the trouble.

If you're having trouble opening the design on your computer, send things like the software program you're using.

If you're having trouble loading the design to your machine, send details such as the type of embroidery machine you have.

If you're having trouble with shifting, gapping, puckering, send details such as the type of fabric, stabilizer, and needle you're using.

We'll be happy to help!